The Labor Department, in an effort to "make it better", is about to change overtime rules. History tells us the opposite will be true.

Why do people make wearing clothes so complicated?

Being pregnant and working retail is a nightmare no matter how easy the pregnancy and how lenient the company policies.

Extended warranties are something everyone hates, yet stores still offer them. What value do they have for a consumer?

The more complicated the problem, the less a chance you have of getting help from store employees.

Pitting employees against each other in an attempt to boost profits and cut costs never, ever works. Stop doing it!

Customer Service has to stay sane somehow. Laughing at silly returns is one of those ways.

You can't lead from behind a desk. Your people can't learn if you constantly interfere. As with all things, balance is key.

Drug addicts are unpredictable, frightening, and dangerous. Learning to handle those situations is part of the job.

Return fraud! Every single customer service person's nightmare.

Sometimes I get to be awesome.

Sometimes the excuses are funny. Sometimes they're stupid. Every single time they get denied, however, I feel a little bit of joy.

A company is only as good as its people. So stop treating them like garbage!

Find your zone and be zen. Don't lose control, or you'll lose more than just that.

Retailers have policies. It's best to learn them before arguing with your cashier.

It's a strange circumstance, but sometimes the very people retail employees are there to help are the ones causing the most strife. ...

Every once in a while, you come across a story that just seems too fake, too exaggerated, too ridiculous to be real. As an unfortunate...

Commission is an evil thing long due for removal from polite society.